#Trams client base support update#
#Trams client base support software#

#Trams client base support update#

Service Now integration for incident coordination.Īutomated meeting application and firmware update orchestration based on customer configurable deployment rings Microsoft Teams Rooms managed service SOC-assisted incident remediation for non-automated cases. Health overview of the entire room real estate and incidents through the Microsoft Teams Rooms managed service portal.Īutomated diagnostics and auto-remediation where applicable. Automated incident detection for issues affecting meeting experiences due to issues such as peripheral health. Room inventory tracking with a bulk export option that lists room devices, peripherals, makes, and models.Įasy onboarding with self-enrollment of room devices to the Microsoft Teams Rooms managed service.Ĭustomer portal for managed service capabilities, insights, administrative settings, and room group management.Īpplication, operating system, peripheral and firmware health monitoring. Here's a summary of important features the Microsoft Teams Rooms managed service provides to support the above capabilities. Surface Hub support coming in the second half of 2021Īvailable integration with customer-hosted Service Now. To learn more, see Customer support.Ĭertified Microsoft Teams Rooms systems and their peripherals. Escalation on your behalf to other primary vendors when applicable. Meets all applicable standards for Microsoft Online Services.Ģ4x7x365 ticket support through the dedicated Microsoft Teams Rooms managed service Service Operation Center (SOC). Insights into customer health, usage, utilization, and equipment reliability. Management and delivery of application and firmware updates for room systems and their peripherals performed by Microsoft. Room health monitoring that detects problems with the room system and peripherals and provides a proactive incident management response driven by Microsoft. Room planning capabilities that allow you to understand your room equipment inventory and make decisions on equipment standards for new room deployments.

Here's an overview of the capabilities of the Microsoft Teams Rooms managed service. Rich analytics, reporting and proven learnings at scale across many customers.

#Trams client base support software#

Software and machine learning that automates updates, problem detection, problem resolution for Microsoft Teams Rooms.Ī team of experts who provide 24x7 service operations, tiered support, and incident resolution assistance. These are three key aspects of the service: The Microsoft Teams Rooms managed service helps organizations deliver a high-quality experience across multiple remote sites and can accommodate any pace of growth an organization might require. The Microsoft Teams Rooms managed service is built on a strong foundation of Microsoft's expertise in software-enabled management of end points, machine learning, and intelligent automation. The service allows organizations to save time, money, and expertise that would otherwise be spent on 'do it yourself' room management. The Microsoft Teams Rooms managed service is for organizations looking to improve their meeting room experience and rapidly scale their footprint by offering proactive management for Microsoft Teams Rooms devices. The Microsoft Teams Rooms managed service is a cloud-based IT management and monitoring service that keeps Microsoft Teams Rooms devices and their peripherals up to date and proactively monitored, supporting an environment optimized for a great user experience.